{"id":329,"date":"2026-02-15T10:05:20","date_gmt":"2026-02-15T10:05:20","guid":{"rendered":"https:\/\/newcompliances.com\/?post_type=product&#038;p=329"},"modified":"2026-02-15T10:15:11","modified_gmt":"2026-02-15T10:15:11","slug":"effectively-managing-toxic-and-other-employees-with-attitude-issues","status":"publish","type":"product","link":"https:\/\/newcompliances.com\/?product=effectively-managing-toxic-and-other-employees-with-attitude-issues","title":{"rendered":"Effectively Managing Toxic and Other Employees with Attitude Issues"},"content":{"rendered":"<p>Many organizations occasionally encounter employees who:<\/p>\n<ul>\n<li>Frequently complain or gossip<\/li>\n<li>Use unprofessional or inappropriate language<\/li>\n<li>Display minor acts of insubordination<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>But Toxic Employees have interpersonal styles that demonstrate a pattern of counter-productive work behaviors. While Emotionally Intelligent employees being aware of their feelings &amp; those of others exhibit a pattern of appropriate self\u2013management.<\/p>\n<p>The issue of toxic employees is more widespread than many realize. Research reveals that:<\/p>\n<ul>\n<li>95% of employees have encountered a toxic coworker, and 64% are currently working with one<\/li>\n<li>50% have considered quitting, and 12% actually left their job because of a toxic colleague<\/li>\n<li>25% have intentionally reduced their work effort due to a toxic team member<\/li>\n<li>20% feel targeted by toxic behavior on a weekly basis, and 10% witness such behavior daily<\/li>\n<\/ul>\n<p>Toxic employees cause significant overt, covert, people-related &amp; financial damage with their visible behavior just being the tip\u00a0 of the iceberg. For example, in one organization the day a former employee left the organization is considered one of their annual holidays.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Why should you attend?<\/strong><\/span><\/p>\n<p>Clever toxic employees often:<\/p>\n<ul>\n<li>Leverage their technical skills to intimidate or manipulate others<\/li>\n<li>Know exactly who to charm and who they can mistreat<\/li>\n<li>Adjust their behavior to create a favorable impression when it suits them<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Unfortunately, organizations can unintentionally enable or even reinforce toxic behavior by:<\/p>\n<ul>\n<li>Restructuring roles to accommodate a toxic individual<\/li>\n<li>Overlooking toxic behavior in employees who possess valuable skills<\/li>\n<li>Failing to proactively seek employee input on workplace toxicity<\/li>\n<li>Not clearly defining unacceptable interpersonal behavior or outlining the consequences for such actions<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Managers may try to address toxicity by focusing on an employee\u2019s attitude. While attitude plays a role in behavior, attempting to change someone\u2019s mindset is often ineffective and unrealistic. A more effective approach for managers is to:<\/p>\n<ul>\n<li>Address the specific behaviors that are harming team morale or organizational performance<\/li>\n<li>Apply consistent positive and negative consequences to shape those behaviors<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Session Highlights:<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>I. Human and Financial Impact of Toxic Employees<\/p>\n<p>Toxic employees contribute to:<\/p>\n<ul>\n<li>Disruption and needless complexity<\/li>\n<li>Visible harm to people or processes<\/li>\n<li>Hidden or indirect damage<\/li>\n<li>Conflict, stress, and emotional strain<\/li>\n<li>Declines in productivity, work quality, and overall financial performance<\/li>\n<\/ul>\n<p>II. The A, B, C\u2019s Related to Toxic Employees<\/p>\n<ul>\n<li>Employee attitudes<\/li>\n<li>Employee behaviors<\/li>\n<li>Consequences that managers can exert<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>III. Understanding the Mindset of a Toxic Employee<\/p>\n<p>&nbsp;<\/p>\n<p>Common Toxic Behaviors Include:<\/p>\n<ul>\n<li>Exploiting their reputation or technical skills to manipulate and intimidate<\/li>\n<li>Acting like a social chameleon\u2014knowing exactly who to impress and who they can mistreat<\/li>\n<li>Switching their toxic behavior on and off based on the image they want to project<\/li>\n<li>Toxic behavior typically appears in three key forms<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>IV. Common Responses to Toxic Employees That Often Prove Ineffective<\/p>\n<ul>\n<li>Adjusting the toxic employee\u2019s role to fit their behavior<\/li>\n<li>Allowing toxic employees to continue due to their unique skills or experience<\/li>\n<li>Failing to actively gather employee feedback about toxic behavior in the workplace<\/li>\n<li>Not clearly communicating to all staff which behaviors are unacceptable and the consequences that follow<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>V. Effective Strategies for Addressing and Preventing Toxicity<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Organization-Wide Approaches:<\/strong><\/p>\n<ul>\n<li>Embedding positive interpersonal behavior as a core organizational value<\/li>\n<li>Including interpersonal skills in performance evaluations<\/li>\n<li>Training leaders to recognize and address toxic behavior<\/li>\n<li>Incorporating behavior-based questions during hiring to screen out potentially toxic candidates<\/li>\n<li>Conducting exit interviews to uncover any toxic workplace issues<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Departmental and Team Approaches:<\/strong><\/p>\n<ul>\n<li>Clearly defining acceptable interpersonal behaviors with specific examples and standards<\/li>\n<li>Using team discussions and role-playing exercises to reinforce these behavioral expectations<\/li>\n<li>Implementing 360-degree feedback to gauge the workplace environment<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Individual Approaches:<\/strong><\/p>\n<ul>\n<li>Clearly communicating which behaviors are unacceptable and explaining why<\/li>\n<li>Describing both inappropriate and appropriate behaviors explicitly<\/li>\n<li>Requesting the employee\u2019s commitment to change and their plan for doing so<\/li>\n<li>Providing frequent, focused coaching and feedback<\/li>\n<li>Engaging executive coaches when needed<\/li>\n<li>Applying progressive disciplinary measures<\/li>\n<li>Proceeding with termination if necessary<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>But even terminations are not a cure-all because the:<\/p>\n<ul>\n<li>Toxic-enabling people &amp; organizational culture tendencies may remain<\/li>\n<li>Employees may still be resentful of the way they were treated by the employee &amp; the time it took the organization to react<\/li>\n<li>Expertise &amp; experience of the toxic employee are lost<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Who should attend?<\/strong><\/span><\/p>\n<p>Anyone with managerial or leadership responsibility<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Date: July 29, 2025<br \/>\nTime: 01:00 PM ET<br \/>\nDuration: 60 Minutes<br \/>\nSpeaker: Pete Tosh<br \/>\nCEU Credits : 1.0 HRCI<\/p>\n","protected":false},"featured_media":331,"template":"","meta":[],"product_brand":[],"product_cat":[23,19,17],"product_tag":[],"class_list":{"0":"post-329","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-all-trainings","7":"product_cat-human-resources-payroll","8":"product_cat-live","9":"grid-sizer","11":"first","12":"instock","13":"shipping-taxable","14":"purchasable","15":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/newcompliances.com\/index.php?rest_route=\/wp\/v2\/product\/329","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newcompliances.com\/index.php?rest_route=\/wp\/v2\/product"}],"about":[{"href":"https:\/\/newcompliances.com\/index.php?rest_route=\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newcompliances.com\/index.php?rest_route=\/wp\/v2\/media\/331"}],"wp:attachment":[{"href":"https:\/\/newcompliances.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=329"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/newcompliances.com\/index.php?rest_route=%2Fwp%2Fv2%2Fproduct_brand&post=329"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/newcompliances.com\/index.php?rest_route=%2Fwp%2Fv2%2Fproduct_cat&post=329"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/newcompliances.com\/index.php?rest_route=%2Fwp%2Fv2%2Fproduct_tag&post=329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}