{"id":560,"date":"2026-02-16T15:24:15","date_gmt":"2026-02-16T15:24:15","guid":{"rendered":"https:\/\/newcompliances.com\/?post_type=product&#038;p=560"},"modified":"2026-02-16T15:40:06","modified_gmt":"2026-02-16T15:40:06","slug":"managing-toxic-other-employees-who-have-attitude-issues-2","status":"publish","type":"product","link":"https:\/\/newcompliances.com\/?product=managing-toxic-other-employees-who-have-attitude-issues-2","title":{"rendered":"Managing Toxic &#038; Other Employees Who Have Attitude Issues"},"content":{"rendered":"<p>Most organizations have employees who on occasion:<\/p>\n<ul>\n<li>Complain &amp; gossip excessively<\/li>\n<li>Use inappropriate language<\/li>\n<li>Are mildly insubordinate<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>But Toxic Employees have interpersonal styles that demonstrate a pattern of counter-productive work behaviors. While Emotionally Intelligent employees being aware of their feelings &amp; those of others exhibit a pattern of appropriate self\u2013management.<\/p>\n<p>&nbsp;<\/p>\n<p>The toxic employee problem is surprisingly prevalent with research showing:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>95% of employees have &amp; 64% are currently working with a toxic employee<\/li>\n<li>50% of employees have thought of quitting &amp; 12% did because of a toxic employee<\/li>\n<li>25% of employees have reduced their work effort due to a toxic employee<\/li>\n<li>20% of employees feel they are a target weekly &amp; 10% of employees see toxic behavior daily<\/li>\n<\/ul>\n<p>Toxic employees cause significant overt, covert, people-related &amp; financial damage with their visible behavior just being the tip\u00a0 of the iceberg. For example, in one organization the day a former employee left the organization is considered one of their annual holidays.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Why should you attend?<\/strong><\/span><\/p>\n<p>Clever toxic employees:<\/p>\n<p>Utilize their technical expertise to intimidate &amp; manipulate<\/p>\n<p>Know who to flatter &amp; who they can abuse<\/p>\n<p>Turn their toxicity on &amp; off depending on the impression they want to make<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Unfortunately, organizations can work against themselves &amp; even promote toxicity by:<\/strong><\/span><\/p>\n<ul>\n<li>Restructuring his\/her job to accommodate a toxic employee<\/li>\n<li>Tolerating toxic employees who have valued expertise<\/li>\n<li>Not assertively seeking employee feedback as to whether there is toxic behavior in the<\/li>\n<li>workplace<\/li>\n<li>Not communicating to all employees the specific interpersonal behaviors that will not be\u00a0 tolerated \u2013 with the associated consequences<\/li>\n<\/ul>\n<p>Managers sometimes attempt to fix this type of problem by addressing a toxic employee\u2019s attitude. And while a toxic employee\u2019s attitude certainly affects his\/her behavior, managers usually find that controlling an employee\u2019s attitude is next to impossible.<\/p>\n<p>&nbsp;<\/p>\n<p>Managers can be much more effective by:<\/p>\n<p>Discussing the specific behaviors that are negatively impacting other employees and\/or the organization<\/p>\n<p>Using positive &amp; negative consequences to influence that behavior<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Session Highlights:<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>I. Human &amp; Financial Costs Resulting from Toxic Employees<\/p>\n<p>Toxic Employees Create:<\/p>\n<ul>\n<li>Chaos &amp; unnecessary complexity<\/li>\n<li>Overt damage<\/li>\n<li>Covert damage<\/li>\n<li>Strife, stress &amp; emotional damage<\/li>\n<li>Productivity, quality &amp; financial losses<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>II. The A, B, C\u2019s Related to Toxic Employees<\/p>\n<ul>\n<li>Employee attitudes<\/li>\n<li>Employee behaviors<\/li>\n<li>Consequences that managers can exert<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>III. The Psyche of a Toxic Employee<\/p>\n<ul>\n<li>Frequently seen toxic behaviors<\/li>\n<li>Utilize \u2018star status\u2019 &amp; technical expertise to intimidate &amp; manipulate<\/li>\n<li>Chameleon who knows who to flatter &amp; who he\/she can abuse Turn their toxicity on &amp; off depending on the impression they want to make<\/li>\n<li>Three common forms of toxic behavior<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>IV. Common Reactions to Toxic Employees That Frequently Don\u2019t Work<\/p>\n<ul>\n<li>Restructuring his\/her job to accommodate the toxic employee<\/li>\n<li>Tolerating toxic employees who bring rare expertise or experience<\/li>\n<li>Not assertively seeking feedback from employees as to whether there is toxic behavior in the workplace<\/li>\n<li>Not communicating to all employees, the specific behaviors that will not be tolerated \u2013 with associated consequences<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>V. Effective Approaches for Addressing &amp; Preventing Toxicity<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Organization-wide strategies:<\/strong><\/span><\/p>\n<ul>\n<li>Making positive interpersonal behavior an organizational value<\/li>\n<li>Evaluating interpersonal behavior as a part of the performance appraisal system<\/li>\n<li>Training leaders in how to address toxic behavior<\/li>\n<li>Using behavioral-based interview questions to screen toxic applicants<\/li>\n<li>Exit interviewing to identify any toxic behavior in the workplace<\/li>\n<li><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Departmental &amp; team strategies:<\/strong><\/span><\/p>\n<p>Defining appropriate interpersonal interactions with behavior-specific descriptions &amp; standards<\/p>\n<p>Using team discussions &amp; role plays to clarify the application of the behavioral descriptions &amp; standards<\/p>\n<p>Utilizing a 360-degree feedback process to assess the work environment<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>One-on-one strategies:<\/strong><\/span><\/p>\n<ul>\n<li>Stating explicitly that the behavior is not acceptable &amp; why<\/li>\n<li>Describing both the unacceptable &amp; acceptable behavior<\/li>\n<li>Asking the employee to commit to &amp; describe how he\/she will change his\/her behavior<\/li>\n<li>Frequent, targeted counseling feedback<\/li>\n<li>Executive coaches<\/li>\n<li>Progressive discipline<\/li>\n<li>Termination<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>But even terminations are not a cure-all because the:<\/strong><\/span><\/p>\n<ul>\n<li>Toxic-enabling people &amp; organizational culture tendencies may remain<\/li>\n<li>Employees may still be resentful of the way they were treated by the employee &amp; the time it took the organization to react<\/li>\n<li>Expertise &amp; experience of the toxic employee are lost<\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline;\"><strong>Who should attend?<\/strong><\/span><\/p>\n<p>Anyone with managerial or leadership responsibility<\/p>\n","protected":false},"excerpt":{"rendered":"<p><i id=\"product-subtitle-3607\" class=\"product-subtitle subtitle-3607\">Date: June 13, 2024<br \/>\nTime: 01:00 PM ET<br \/>\nDuration: 60 Minutes<br \/>\nSpeaker: Pete Tosh<br \/>\nCEU Credits : 1.0 HRCI<\/i><\/p>\n","protected":false},"featured_media":331,"template":"","meta":[],"product_brand":[],"product_cat":[23,19,18],"product_tag":[],"class_list":{"0":"post-560","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-all-trainings","7":"product_cat-human-resources-payroll","8":"product_cat-on-demand","9":"grid-sizer","11":"first","12":"instock","13":"shipping-taxable","14":"purchasable","15":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/newcompliances.com\/index.php?rest_route=\/wp\/v2\/product\/560","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newcompliances.com\/index.php?rest_route=\/wp\/v2\/product"}],"about":[{"href":"https:\/\/newcompliances.com\/index.php?rest_route=\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newcompliances.com\/index.php?rest_route=\/wp\/v2\/media\/331"}],"wp:attachment":[{"href":"https:\/\/newcompliances.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=560"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/newcompliances.com\/index.php?rest_route=%2Fwp%2Fv2%2Fproduct_brand&post=560"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/newcompliances.com\/index.php?rest_route=%2Fwp%2Fv2%2Fproduct_cat&post=560"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/newcompliances.com\/index.php?rest_route=%2Fwp%2Fv2%2Fproduct_tag&post=560"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}