How to Deal with Difficult Tenants and Their Complaints

Date: May 25, 2022
Time: 01:00 PM ET
Duration: 60 Minutes
Speaker: Paul Flogstad



As a landlord or property manager, it might feel like your tenants are always complaining about something.  Yes, you’re legally obligated to abide by certain tenant rights laws, but you still have the opportunity to resolve tenant complaints peacefully and diplomatically. To start, let’s cover what renters care about when it comes to their home or apartment. Along with the top-requested amenities renters want, they also don’t want to deal with the following:

  • Noisy Neighbors
  • Pests
  • Appliance/Maintenance Issues
  • Safety Concerns

Ask yourself if this is the type of person who raises unreasonable complaints all the time, or has this person historically been reasonable in his or her requests?  If the latter’s the case, you might want to try working with the person to solve the problem for the sake of maintaining the relationship.

One “unreasonable” request, if isolated, isn’t a big deal in the long run. But if this is part of a pattern of unreasonable complaints, you’ll want to find an alternative resolution.

Why should you attend ?

Terrible tenants can make your job as a landlord tough. Some of them pay rent late every month, while others are careless and damage your property. Most property owners face the hassle of dealing with difficult tenants at some point, and it is not easy.

Applicant screening is excellent for weeding out many tenants that may become an issue down the road. However, it does not account for changes in a tenant’s financial circumstances, emotional state, or personal situations. This seminar will review these common problem tenants so you can recognize them early and respond accordingly.


Session Highlights:

  • We will cover the following types of tenants and how to work with them:
  • Late or partial-paying payers
  • Wrecking balls
  • Hosts to all
  • Whiners
  • Indulgent pet owners
  • A Bull in a China Shop
  • Day Late and A Dollar Short
  • How to Deal with Tenants Who Break the Law
  • How to Deal With Tenants Who Complain Constantly


Who should attend ?

  • Property Managers
  • Property owners
  • Leasing agents
  • Builders
  • Developers
  • Realtors
  • Housing Authorities


Paul Flogstad

Paul has been involved in the real estate industry for the past 38 years. He has been involved in sales, construction, project management, appraisal, mortgage consulting and brokerage, property management and property management consulting/training.

Through his consulting company, Property Management Solutions, he provides training and consulting services nationwide to owners, management companies, multi-housing associations, as well as state and federal agencies.
He specializes in fair housing issues and has developed fair housing and outreach programs for governmental agencies as well as conducting seminars which are presented to property management companies, apartment associations and the general public. He also conducts research analysis for impediments to fair housing for grantees of federal CDBG funds.

Most recently, he has been a consultant to the City of Sioux Falls and the State of South Dakota. In this assignment he has developed a fair housing awareness program that is one of the first of its kind in the nation. It involves a three pronged approach to fair housing awareness. This approach makes use of an ombudsman concept and has proven to be very effective in dealing with discrimination and landlord/tenant issues.

For over twenty years was involved in appraisal of residential, multi-family, farm and commercial properties throughout the Midwest. Most recently, he was a consultant for affordable, multi-housing properties in 22 different states. This involved properties in HUD, Rural Development, HOME and Tax Credit programs.